Service Warranty

Mattox Plumbing provides a service warranty on all materials and workmanship to be free from defect for a period of one (1) year from the date of installation. Any materials determined by Mattox Plumbing to be defective shall be repaired or replaced by Mattox Plumbing, LLC. This warranty does not cover defects or damages caused by misuse, negligence or acts of God.

Warranties apply only to materials furnished and installed by Mattox Plumbing. The warranty on any customer-supplied product that Mattox Plumbing installs is between the customer and the manufacturer.

Some products supplied and used by Mattox Plumbing come with a manufacturer warranty that is longer than one (1) year. In such situations the manufacturer will supply the replacement part or unit, but the manufacturer’s warranty does not cover Mattox Plumbing’s labor costs beyond the first year unless specified otherwise.

Mattox Plumbing shall not be liable for water or other damage resulting from any defect or from any delay to said warranty claim. The consumer must take reasonable steps to mitigate damages.

In no event shall Mattox Plumbing be liable for any special, incidental, consequential or exemplary damages under this warranty agreement. Mattox Plumbing’s entire exclusive liability, whether in contract or tort or otherwise in any way connected to the service provided under the agreement, is limited to the replacement or repair of the work, or at Mattox Plumbing’s option, a refund of the actual amount paid for the work.

If for any reason any scheduled or unscheduled maintenance is not performed, any loss or damage resulting from a failure alleged to have been caused by lack of performance of said maintenance visit shall not exceed the cost of the maintenance agreement.

Mattox Plumbing will respond to a warranty claim with reasonable promptness between the hours of 8:00 and 3:30 Monday through Friday, excluding holidays.